Back in November, I installed an awesome LED kit for my door lights. Everything was fine until about a month ago when I noticed that one of the bulbs was blinking. I did not think much of it, since it seem to be working the next day. Then, it was consistently blinking...something was wrong.
At first, I figured it was yet another electrical issue with the DeLorean. Typical. I swapped out the LED unit with a few other ones to see if the socket was the issue. I even plugged in my old LED bulbs and the stock incandescent bulb to make sure the sockets were okay. Good news was the sockets are fine. Bad news, I had a defective bulb. What to do?
I contacted Tom at deloreana.com, and asked for a replacement bulb. I offered to pay for the new bulb and any shipping and handling fees he would charge. As part of great customer service, he shipped me a new bulb for free, since it was under warranty. I did not know it was under warranty. He only ask that I send him the defective bulb so he can exam and debug it.
Today, I received my replacement bulb. Again, it came in an awesome foam box. Have I mentioned how much I love these boxes?
I simply popped out the lens, pulled out the defective bulb, and replaced it with Tom's new bulb. It works perfectly. Now, I just need to pack up my old bulb and ship it back to Poland. Kinda sad that I have to return that awesome box.
As a consumer, you always hope that manufacturers stand by their product and offer hassle free replacements if defective. I have said that I look forward to Tom's future products. This just confirms that I will definitely order from him again. In fact, I have already pre-ordered a set of door struts from him. Stay tuned for that.
At first, I figured it was yet another electrical issue with the DeLorean. Typical. I swapped out the LED unit with a few other ones to see if the socket was the issue. I even plugged in my old LED bulbs and the stock incandescent bulb to make sure the sockets were okay. Good news was the sockets are fine. Bad news, I had a defective bulb. What to do?
I contacted Tom at deloreana.com, and asked for a replacement bulb. I offered to pay for the new bulb and any shipping and handling fees he would charge. As part of great customer service, he shipped me a new bulb for free, since it was under warranty. I did not know it was under warranty. He only ask that I send him the defective bulb so he can exam and debug it.
Today, I received my replacement bulb. Again, it came in an awesome foam box. Have I mentioned how much I love these boxes?
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| Replacement LED bulb from deloreana.com |
As a consumer, you always hope that manufacturers stand by their product and offer hassle free replacements if defective. I have said that I look forward to Tom's future products. This just confirms that I will definitely order from him again. In fact, I have already pre-ordered a set of door struts from him. Stay tuned for that.
1 comment:
Super cool. Can't wait to hear about the door struts - I installed the self-damping ones from DMC Florida this winter.
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